Rooms Division Leader: Guest Experience & Revenue

Schulte Hospitality Group; Orlando (FL); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine & Mental Health care

Health Insurance options

401k Plan + Company Match

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Savings Marketplace discounts

Job summary

Schulte Hospitality Group is seeking a dynamic Director of Rooms in Orlando, FL. You will oversee front office and housekeeping operations, manage budgets, forecast revenue and expenses, and lead a collaborative team to deliver exceptional guest experiences.

The role requires leadership across rooms divisions, strong financial acumen, and experience with Hilton systems/onQ. The company offers comprehensive benefits and growth opportunities in a culture that values people.

Qualifications

• Previous Front Office and Housekeeping leadership experience at a hotel of similar size.
• Bachelor's Degree in Hospitality Management or Business preferred, or equivalent experience.

Responsibilities

• Managing rooms budget and financial plan
• Accurately forecasting room's revenue and operating expenses
• Maintaining statistical and financial records
• Planning strategic Front Desk and Housekeeping operations
• Setting and achieving rooms' goals and incentives
• Recruiting, training, and mentoring staff
• Planning work schedules for individuals and teams
• Proactively engaging with guests
• Resolving customer complaints and comments
• Ensuring events and conferences run professionally
• Partnering with maintenance for repairs
• Maintaining relationships with contractors and suppliers
• Carrying out inspections of rooms and services
• Ensuring compliance with licensing laws and safety regulations
• Deliver inspirational service to guests and associates

Skills

Verbal communication

Written communication

Team leadership

Attention to detail

Financial acumen

MS Office

OnQ

Hilton systems

Alice

Education

Bachelor's degree in Hospitality Management

Business degree or equivalent experience

Tools

OnQ System

Hilton Systems

Alice PMS

Job description

Schulte Hospitality Group is seeking a dynamic Director of Rooms in Orlando, FL. You will oversee front office and housekeeping operations, manage budgets, forecast revenue and expenses, and lead a collaborative team to deliver exceptional guest experiences.

The role requires leadership across rooms divisions, strong financial acumen, and experience with Hilton systems/onQ. The company offers comprehensive benefits and growth opportunities in a culture that values people.