Head of Housekeeping & Guest Experience

Hei Hotels Inc.; Orlando (FL); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Hotel room discounts

Job summary

HEI Hotels & Resorts seeks a Director of Housekeeping to lead the guest room, public area and back-of-house cleanliness across the Sheraton Orlando Lake Buena Vista Resort. You will train and supervise teams, manage budgets, and drive guest satisfaction through effective labor planning and quality controls.

Bring 5+ years of housekeeping leadership, strong cost controls, and collaboration with other departments to ensure operational excellence in a high-volume resort environment.

Qualifications

• 5+ years of management experience, with at least 3 years in housekeeping management.
• Strong budgeting and labor cost control skills.
• Ability to lead diverse teams and interact with other departments.

Responsibilities

• Lead housekeeping operations to meet cleanliness and maintenance standards.
• Plan staff workload, schedule labor and monitor inventory.
• Develop and manage the housekeeping budget and controls.
• Communicate clear direction and resolve staff issues promptly.
• Ensure safety, OSHA compliance and exceptional guest satisfaction.

Skills

Housekeeping management

Budgeting

Labor management

Staff scheduling

Guest service quality

Job description

HEI Hotels & Resorts seeks a Director of Housekeeping to lead the guest room, public area and back-of-house cleanliness across the Sheraton Orlando Lake Buena Vista Resort. You will train and supervise teams, manage budgets, and drive guest satisfaction through effective labor planning and quality controls.

Bring 5+ years of housekeeping leadership, strong cost controls, and collaboration with other departments to ensure operational excellence in a high-volume resort environment.