Hotel Rooms Operations Leader

Renaissance Hotels; Orlando (FL); On-site; USD 105,000 - 134,000; Full time

Benefits offered by this job

Bonus eligible

Job summary

Renaissance Hotels Orlando is seeking a strategic leader to serve as the head of Rooms Operations, overseeing Front Office, Recreation/Health Club and Housekeeping to drive brand initiatives and financial performance.

You will collaborate with department heads to develop and execute property-wide strategies, optimize guest satisfaction, and grow revenue while delivering ROA to ownership and Marriott International.

Qualifications

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
• OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

Responsibilities

• Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.
• Analyzes service issues and identifies trends.
• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
• Works with Rooms management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.
• Monitors Rooms operations sales performance against budget.
• Reviews reports and financial statements to determine Rooms operations performance against budget.
• Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
• Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.
• Champions the brand’s service vision for product and service delivery and ensures alignment amongst the Rooms leadership teams.
• Develops systems to enable associates to understand guest satisfaction results.
• Communicates a clear and consistent message regarding departmental goals to produce desired results.
• Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
• Responds to and handles guest problems and complaints.

Education

2-year degree from accredited university in Business Administration, Hotel and Restaurant Management, or related major

4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major

Job description

Renaissance Hotels Orlando is seeking a strategic leader to serve as the head of Rooms Operations, overseeing Front Office, Recreation/Health Club and Housekeeping to drive brand initiatives and financial performance.

You will collaborate with department heads to develop and execute property-wide strategies, optimize guest satisfaction, and grow revenue while delivering ROA to ownership and Marriott International.