Guest Experience Leader: Front Office Manager

Hyatt Hotels Corporation; Orlando (FL); On-site; USD 70,000 - 100,000; Full time

Job summary

Hyatt Hotels Corporation in Orlando is seeking a dynamic Front Office Manager to lead by example, empower teams, and elevate every guest interaction. Reporting to the Rooms Director, you will oversee front desk operations, guest services, and room inventory while upholding Hyatt's service standards.

You will coach and mentor staff, manage staffing and budgets, and translate guest feedback into practical improvements. Join Hyatt to shape memorable experiences for guests in a luxury hotel setting.

Qualifications

• Previous leadership in Front Office or Rooms operations.
• Strong communication and guest service focus.
• Ability to make quick decisions under pressure.
• Experience with luxury or upscale hotels (preferred).

Responsibilities

• Lead and develop front office colleagues to deliver exceptional guest service.
• Oversee front desk, guest services, and room inventory operations.
• Balance staffing with budgets and labor costs.
• Drive guest satisfaction through proactive service and feedback analysis.

Skills

Leadership

Communication

Conflict resolution

Organizational skills

Time management

Hotel operating systems

Microsoft Office

Flexible availability

Education

Bachelor's degree in Hospitality Management, Business, or related field

Tools

PMS software

Microsoft Office

Hotel PMS

Job description

Hyatt Hotels Corporation in Orlando is seeking a dynamic Front Office Manager to lead by example, empower teams, and elevate every guest interaction. Reporting to the Rooms Director, you will oversee front desk operations, guest services, and room inventory while upholding Hyatt's service standards.

You will coach and mentor staff, manage staffing and budgets, and translate guest feedback into practical improvements. Join Hyatt to shape memorable experiences for guests in a luxury hotel setting.