Rooms Division Leader — Guest Experience & Operations

Omni Hotels & Resorts; Tempe (AZ); On-site; USD 110,000 - 170,000; Full time

Job summary

Omni Tempe Hotel at ASU in Tempe, AZ seeks a Director of Rooms to lead Front Desk, Guest Services, Housekeeping, Laundry and Loss Prevention, reporting to the General Manager. This executive role balances guest experience with financial and associate satisfaction outcomes.

Responsibilities include strategic operations leadership, payroll and expense oversight, forecasting, scheduling, and working with department heads to achieve budget, service and retention goals while maintaining luxury

Qualifications

• Bachelor's degree or equivalency preferred.
• 5+ years in the Rooms Division at a property of similar size and quality.
• Experience in forecasting, scheduling, and operating results analysis preferred.
• Excellent verbal and written communication skills required.
• Strong leadership and ability to nurture managers-in-training.
• Detail-oriented and highly organized.
• Able to work closely with all departments, guests, and clients professionally.
• Must be highly service-oriented and able to work nights, weekends and holidays.

Responsibilities

• Functions as the strategic business leader of the property’s Rooms Operations including Front Office, Housekeeping, Guest Services and Loss Prevention.
• Oversees Loss Prevention functions as performed by the Security manager.
• Disciplining Security personnel in conjunction with the Security manager.
• Ensures investigations and reports on incidents (losses, thefts, accidents, violence).
• Maintains luxury standards in lobby and common areas and guest experiences.
• Analyzes service issues and identifies trends for improvement.
• Maintains year-over-year associate satisfaction and low turnover.
• Controls payroll and direct expenses in line with the budget and scheduling.
• Participates in weekly forecasting and scheduling activities.
• Supports Director of Finance during annual Rooms Division budget process.
• Prepares action plans and conducts daily reviews of operations.
• Stays connected with guests to solicit feedback on quality and service.
• Collaborates with department heads to achieve budget, service, and retention goals.

Skills

Leadership

Communication

Forecasting

Scheduling

Budgeting

Guest relations

Detail orientation

Team development

Problem solving

Flexibility

Education

Bachelor's degree or equiv

Job description

Omni Tempe Hotel at ASU in Tempe, AZ seeks a Director of Rooms to lead Front Desk, Guest Services, Housekeeping, Laundry and Loss Prevention, reporting to the General Manager. This executive role balances guest experience with financial and associate satisfaction outcomes.

Responsibilities include strategic operations leadership, payroll and expense oversight, forecasting, scheduling, and working with department heads to achieve budget, service and retention goals while maintaining luxury