Director of Rooms

Omni Hotels & Resorts; Tempe (AZ); On-site; USD 110,000 - 170,000; Full time

Job summary

Omni Tempe Hotel at ASU in Tempe, AZ seeks a Director of Rooms to lead Front Desk, Guest Services, Housekeeping, Laundry and Loss Prevention, reporting to the General Manager. This executive role balances guest experience with financial and associate satisfaction outcomes.

Responsibilities include strategic operations leadership, payroll and expense oversight, forecasting, scheduling, and working with department heads to achieve budget, service and retention goals while maintaining luxury

Qualifications

• Bachelor's degree or equivalency preferred.
• 5+ years in the Rooms Division at a property of similar size and quality.
• Experience in forecasting, scheduling, and operating results analysis preferred.
• Excellent verbal and written communication skills required.
• Strong leadership and ability to nurture managers-in-training.
• Detail-oriented and highly organized.
• Able to work closely with all departments, guests, and clients professionally.
• Must be highly service-oriented and able to work nights, weekends and holidays.

Responsibilities

• Functions as the strategic business leader of the property’s Rooms Operations including Front Office, Housekeeping, Guest Services and Loss Prevention.
• Oversees Loss Prevention functions as performed by the Security manager.
• Disciplining Security personnel in conjunction with the Security manager.
• Ensures investigations and reports on incidents (losses, thefts, accidents, violence).
• Maintains luxury standards in lobby and common areas and guest experiences.
• Analyzes service issues and identifies trends for improvement.
• Maintains year-over-year associate satisfaction and low turnover.
• Controls payroll and direct expenses in line with the budget and scheduling.
• Participates in weekly forecasting and scheduling activities.
• Supports Director of Finance during annual Rooms Division budget process.
• Prepares action plans and conducts daily reviews of operations.
• Stays connected with guests to solicit feedback on quality and service.
• Collaborates with department heads to achieve budget, service, and retention goals.

Skills

Leadership

Communication

Forecasting

Scheduling

Budgeting

Guest relations

Detail orientation

Team development

Problem solving

Flexibility

Education

Bachelor's degree or equiv

Job description

Omni Tempe Hotel at ASU

Located at the corner of University and Mill, Omni Tempe Hotel at ASU sits at the center of Tempe’s energy, creativity, and growth. As the flagship hotel of the city’s revitalized downtown, we offer more than 36,000 square feet of stunning indoor and outdoor event space, four signature dining outlets, a rooftop pool deck with unbeatable views, and 330 beautifully designed guest rooms overlooking the ASU campus and Tempe skyline.

What truly sets us apart is our people. At Omni Tempe, we’re building a team of warm, passionate professionals who believe that hospitality is about creating moments that matter. Whether you’re just beginning your career or taking your next big step, you’ll find mentorship, growth, and purpose here.

Join us and be part of something extraordinary. Help us shape the future of hospitality in the heart of Tempe.

Director of Rooms

Overview

The Director of Rooms is responsible for the performance of the Rooms Division, including Front Desk, Guest Services, Housekeeping, Laundry, and Loss Prevention. This is an executive level position reporting to the General Manager. The successful candidate demonstrates their ability to produce balanced financial, guest experience and associate satisfaction outcomes.

Responsibilities

• Functions as the strategic business leader of the property’s Rooms Operations; areas of responsibility include Front Office, Housekeeping, Guest Services and Loss Prevention.
• Oversees Loss Prevention functions are being properly completed by the Security manager.
• Responsible for disciplining Security personnel in conjunction with the Security manager.
• Ensures that a thorough and complete investigation and report is made on incidents, (e.g., losses, thefts, and accidents and acts of violence) incurred by guests and associates.
• Ensures all lobby and common areas are maintained and provide a luxury experience for all guests.
• Analyzes service issues and identifies trends.
• Showing year-over-year improvement in associate satisfaction scores throughout the division including maintaining low turnover and high promotion-from-within ratings
• Controlling payroll and direct expenses in line with the budget and varying levels of business using corporate-wide technology and other systems
• Participation in weekly forecasting and scheduling activities
• Provides assistance to Director of Finance during annual budget process for the Rooms Division.
• Preparation of action plans as directed by management
• Daily reviews of operating outcomes (including corrective action if required)
• Stays visible and connects with guests on a regular basis to obtain feedback on product quality, service levels and overall satisfaction.
• Works with direct reports (e.g. department heads) to develop and implement departmental strategies to ensure delivery of budget, service, and retention goals.

Qualifications

• Bachelor's degree or equivalency preferred
• Must have previous experience in the Rooms Division in a property of similar size and quality for a period of five or more years
• Experience in forecasting & scheduling, daily reviews and analysis of operating results preferred
• Excellent verbal and written professional communication skills required
• Must demonstrate strong leadership skills and the ability to nurture managers-in-training
• Must be detail-oriented and organized
• Must be able to work closely and communicate with all associates, departments, guests, and clients in a professional manner
• Must be highly service-oriented
• The ability to work a flexible schedule, including nights, weekends and holidays

Equal Opportunity Employer

Omni Hotels & Resorts Is An Equal Opportunity/AA/Disability/Veteran Employer. The EEO Is The Law Poster Is Available Using The Following Link

EEOC is the Law Poster

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.