Director of Rooms: Guest Experience & Hotel Ops Leader

Marc & Rose Hospitality; Scottsdale (AZ); On-site; USD 90,000 - 120,000; Full time

Job summary

The Scott Resort & Spa in Scottsdale, AZ, is seeking a Director of Rooms to oversee Front Office and Housekeeping, driving a guest-centric culture and top-tier service. You will develop strategic initiatives for revenue enhancement, cost containment, and staff development while maintaining a high standard of quality and teamwork.

Candidates should have prior supervisory experience in a resort setting, familiarity with Opera PMS, and a proven ability to lead and mentor leaders.

Qualifications

• Supervisory/management experience required.
• Full understanding of a resort operation.
• Experience with property management systems (Opera) required.

Responsibilities

• Oversee Front Office and Housekeeping to ensure guest satisfaction.
• Lead and develop managers and supervisors across Rooms.
• Monitor revenue, labor, and service quality across front desk and housekeeping.
• Collaborate with Revenue and Event teams to maximize guest experience.

Skills

Organized

Communicates effectively

Professional appearance

Ethical

Education

College education preferred

Tools

Opera PMS

Job description

The Scott Resort & Spa in Scottsdale, AZ, is seeking a Director of Rooms to oversee Front Office and Housekeeping, driving a guest-centric culture and top-tier service. You will develop strategic initiatives for revenue enhancement, cost containment, and staff development while maintaining a high standard of quality and teamwork.

Candidates should have prior supervisory experience in a resort setting, familiarity with Opera PMS, and a proven ability to lead and mentor leaders.