Rooms Division Leader — Guest Experience & Operations

Hyatt Hotels Corporation; Nashville (TN); On-site; USD 120,000 - 170,000; Full time

Job summary

Hyatt Hotels Corporation in Nashville seeks a seasoned director of rooms to plan and manage the room and related areas of operations, aiming for guest satisfaction and financial targets. This role directs front office, guest services, housekeeping and security while coordinating with engineering to maintain property standards.

You will oversee budgeting, staffing, training, and policy implementation; ensure service excellence; hire and mentor staff; and collaborate across departments to deliver

Qualifications

• Bachelor's degree in related field preferred.
• Minimum of 5 years' experience in a related role; two years as Director of Rooms preferred.
• Must sustain composure, remain calm and have a positive attitude.
• Working knowledge of Hotel Front Office and/or Housekeeping.
• Energetic and outgoing with excellent customer service.

Responsibilities

• Direct and administer Rooms Division operations including daily operations, guest service standards, product quality, inventory and cost controls, budgeting and forecasting.
• Promote unity and teamwork across all departments.
• Ensure service standards are met and exceeded to delight guests.
• Maintain strong customer relations and respond to questions and concerns promptly.
• Manage guest disputes and resolve issues equitably.
• Oversee staffing, budgeting, and monthly planning within policy.
• Hire, train, develop, and coach staff and conduct performance reviews.

Skills

Leadership

Customer service

Teamwork

Multitasking

Communication

Interpersonal skills

Education

Bachelor's degree in related field

Tools

OPERA hotel management system

Microsoft Office

Job description

Hyatt Hotels Corporation in Nashville seeks a seasoned director of rooms to plan and manage the room and related areas of operations, aiming for guest satisfaction and financial targets. This role directs front office, guest services, housekeeping and security while coordinating with engineering to maintain property standards.

You will oversee budgeting, staffing, training, and policy implementation; ensure service excellence; hire and mentor staff; and collaborate across departments to deliver