Rooms Division Leader: Guest Experience & Operations

Hyatt; Nashville (TN); On-site; USD 90,000 - 130,000; Full time

Job summary

Hyatt Dream Nashville is seeking a Director of Rooms to plan and manage the room and related areas’ operations, ensuring guest satisfaction while meeting financial goals. The role oversees front office, guest services, housekeeping, and security with budget adherence and long-term planning.

The position requires strong leadership, superb customer service, and hands-on operational management in a dynamic hotel environment.

Qualifications

• Bachelor’s degree in related field.
• Minimum five years in a related role; two years at Director of Rooms level preferred.
• Strong customer service and communication skills.
• Ability to lead and motivate staff and work in a fast-paced environment.
• Experience with hotel front office and/or housekeeping is a plus.

Responsibilities

• Direct and administer Rooms Division operations including daily operations, guest service standards, product quality, inventory controls, budgeting and forecasting.
• Promote unity and teamwork across operational departments.
• Ensure service standards are met and exceeded to boost guest satisfaction.
• Respond to guest questions and concerns with timely, knowledgeable responses.
• Manage staff performance, attendance, and development; conduct salary reviews.

Skills

Leadership

Customer service

Communication

Team management

Microsoft Office

Education

Bachelor’s degree

Tools

OPERA hotel management system

Microsoft Office

Front Office systems

Job description

Hyatt Dream Nashville is seeking a Director of Rooms to plan and manage the room and related areas’ operations, ensuring guest satisfaction while meeting financial goals. The role oversees front office, guest services, housekeeping, and security with budget adherence and long-term planning.

The position requires strong leadership, superb customer service, and hands-on operational management in a dynamic hotel environment.