Director of Housekeeping: Guest Experience & Operations

Grand Hyatt Nashville; Nashville (TN); Sur place; USD 81 000 - 99 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision (HSA)

Company-paid disability & life

Employee Assistance Program

Supplemental benefits

401(k) with match

Employee discounts

Paid vacation & sick time

Résumé du poste

Grand Hyatt Nashville seeks a Director of Housekeeping to lead all housekeeping operations, including rooms, public spaces, laundry, and storage, ensuring exceptional guest service while maintaining safety and cleanliness standards.

You will manage staffing, budgeting, inventory, and cross-department collaboration to optimize guest satisfaction and financial performance. The role requires strong leadership, attention to detail, and the ability to drive efficiency in a high-volume hotel.

Qualifications

• Minimum 2 years as Assistant Executive Housekeeper.
• At least 2 years supervisory experience in housekeeping.
• Experience budgeting and labor-cost control.
• Experience managing inventories and equipment.

Responsabilités

• Lead and supervise housekeeping and laundry staff.
• Schedule staff in alignment with occupancy levels.
• Partner with GM on budget and monitor performance.
• Enforce safety standards across housekeeping operations.
• Maintain room quality and cleanliness in all areas.
• Report accurate room status to front office.
• Oversee guest lost-and-found procedures and security.
• Establish systems for on-loan equipment security.
• Monitor productivity and control labor costs.
• Implement cost control for staffing, linen, and supplies.
• Conduct inventories and order supplies as needed.
• Ensure services exceed guest expectations and drive guest relations.
• Support other operational priorities as assigned.

Connaissances

Leadership

Budgeting

Staff scheduling

Team development

Guest service

Safety standards

Formation

Bachelor's degree in business/hospitality

Equivalent combination of education and experience

Description du poste

Grand Hyatt Nashville seeks a Director of Housekeeping to lead all housekeeping operations, including rooms, public spaces, laundry, and storage, ensuring exceptional guest service while maintaining safety and cleanliness standards.

You will manage staffing, budgeting, inventory, and cross-department collaboration to optimize guest satisfaction and financial performance. The role requires strong leadership, attention to detail, and the ability to drive efficiency in a high-volume hotel.