Head of Housekeeping — Lead Ops & Guest Experience

Hyatt Hotels Corporation; Nashville (TN); On-site; USD 81,000 - 99,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Disability & life insurance

Employee Assistance Program

401(k) with match

Employee discounts

Paid vacation & sick time

Job summary

Hyatt Hotels Corporation in Nashville is seeking a Director of Housekeeping to oversee the Housekeeping Department, leading guest room, laundry, and public areas operations while upholding the highest cleanliness and safety standards.

You will partner with the General Manager on budgeting, supervise staff, schedule rotations, and monitor labor costs to meet financial goals. This full-time role requires strong leadership and guest-focused service.

Qualifications

• Minimum 2 years’ experience as an Assistant Executive Housekeeper.
• At least 2 years’ supervisory experience in housekeeping within a commercial environment.
• Experience developing and managing budgets, controlling labor costs, and monitoring inventory.
• Ongoing professional development in leadership, operations, and hospitality service standards is a plus.

Responsibilities

• Lead and supervise housekeeping and laundry staff, including hiring, training, evaluating, and developing team members.
• Schedule staff in alignment with labor standards and forecasted occupancy levels.
• Partner with the General Manager on the annual departmental budget and monitor performance against plan.
• Enforce policies, procedures, and safety standards across all housekeeping operations.
• Maintain consistent room quality and cleanliness throughout guest rooms, public areas, restrooms, laundry, and storage spaces.
• Report accurate room status to the front office to ensure smooth operations.
• Oversee guest lost-and-found procedures, ensuring security and proper documentation.
• Establish systems for security of on-loan equipment.
• Monitor and control productivity and labor costs to achieve budgetary goals.
• Implement and maintain cost control systems for staffing, linen, and cleaning supplies.
• Conduct inventories of linen, supplies, and equipment; order and receive items to maintain adequate levels.
• Ensure services are delivered to exceed guest expectations and enhance overall guest relations.
• Support other operational priorities as assigned by leadership.

Skills

Leadership

Budgeting

Staff Scheduling

Performance Management

Communication

Safety Standards

Education

Bachelor's degree in business

Hospitality management

Job description

Hyatt Hotels Corporation in Nashville is seeking a Director of Housekeeping to oversee the Housekeeping Department, leading guest room, laundry, and public areas operations while upholding the highest cleanliness and safety standards.

You will partner with the General Manager on budgeting, supervise staff, schedule rotations, and monitor labor costs to meet financial goals. This full-time role requires strong leadership and guest-focused service.