Rooms Division Leader: Guest Experience & Operations

Coury Hospitality; Dallas (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

HALL Arts Hotel in Dallas seeks a Director of Rooms to lead all Rooms Division operations, including Front Office, Housekeeping, Guest Services, and Bell Services, ensuring exceptional guest experience and efficient room turnover.

The role requires 7–10 years in Rooms Division leadership, a hospitality degree, and strong PMS/system knowledge to drive service standards and department performance.

Qualifications

• Bachelor's degree in hospitality management or related field.
• 7–10 years of hospitality experience with leadership roles in Rooms Division operations.
• Strong knowledge of front office operations, housekeeping management, and guest services.
• Experience with hotel property management systems (PMS) and operational reporting tools.
• Excellent leadership, organizational, and problem‑solving skills.

Responsibilities

• Oversee all Rooms Division departments including Front Desk, Housekeeping, Guest Services, and Bell Services.
• Provide strategic direction and operational leadership to department managers.
• Ensure consistent service standards across all guest-facing accommodation services.
• Ensure exceptional guest service from arrival through departure.
• Monitor guest satisfaction scores and feedback to identify service improvement opportunities.
• Address complex guest concerns or service challenges when escalated.
• Oversee daily operations related to room inventory, occupancy levels, and guest accommodations.
• Coordinate closely with Housekeeping and Front Office to ensure efficient room readiness and turnover.
• Ensure smooth handling of VIP guests, group arrivals, and special accommodation.
• Recruit, train, and mentor Rooms Division leadership including Front Office Managers and Housekeeping Managers.
• Foster a strong culture of service excellence and accountability.
• Conduct performance evaluations and support professional development within the department.
• Assist with developing and managing the Rooms Division budget.
• Monitor departmental revenue, labor costs, and operational expenses.
• Identify opportunities to increase efficiency and profitability within the Rooms Division.
• Work closely with Sales, Events, Food & Beverage, and Engineering departments to support guest needs and property operations.
• Support group bookings, special events, and VIP guest experiences.
• Ensure compliance with health, safety, and operational regulations.

Skills

Leadership

Guest service

Operational leadership

Problem solving

Communication

Education

Bachelor's degree in hospitality management

Tools

PMS systems

Job description

HALL Arts Hotel in Dallas seeks a Director of Rooms to lead all Rooms Division operations, including Front Office, Housekeeping, Guest Services, and Bell Services, ensuring exceptional guest experience and efficient room turnover.

The role requires 7–10 years in Rooms Division leadership, a hospitality degree, and strong PMS/system knowledge to drive service standards and department performance.