Rooms Division Manager

your employer; Eggertsville (NY); On-site; USD 78,000 - 85,000; Full time

Job summary

Your employer is seeking a Rooms Division Manager responsible for overseeing front office, housekeeping, and guest services to ensure exceptional guest experiences and efficient operations.

The role involves developing policies to optimize occupancy, revenue, and guest comfort, while coordinating with other departments for seamless service delivery. A flexible schedule is required across mornings, evenings, overnights, and long days.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or related field.
• Minimum 3 years in hotel operations with at least 1 year in a supervisory role.
• Strong knowledge of front office, housekeeping, and guest service operations.
• Proficiency in PMS and Microsoft Office Suite.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead and supervise front office, housekeeping, and guest services teams.
• Develop and enforce standard operating procedures to maintain high standards of cleanliness, safety, and guest satisfaction.
• Monitor room inventory, occupancy rates, and revenue management strategies to maximize profitability.
• Handle guest complaints and feedback promptly to ensure positive resolutions and enhance guest loyalty.
• Coordinate with other departments such as food and beverage, maintenance, and sales to deliver a cohesive guest experience.
• Recruit, train, and evaluate staff performance to build a motivated and skilled team.
• Prepare and manage budgets, forecasts, and reports related to the rooms division operations.
• Ensure compliance with health, safety, and regulatory standards across all rooms division activities.
• Requires a flexible schedule to work both Mornings, Evenings, overnights and long days.

Skills

Front office operations

Housekeeping operations

Guest service

PMS proficiency

Microsoft Office

Education

Bachelor’s degree in Hospitality Management, Business Administration, or related field

Tools

PMS

Microsoft Office

Job description

Salary Range: $78,000.00 To $85,000.00 Annually

About Company:

We are an organization driven by our Guiding Principles – Associate Engagement, Presentation of our Hotels, Driving Guest Loyalty, Ensuring Financial Success, Community and Global Focus. We pride ourselves on having a reputation of providing our guests with genuine hospitality and a commitment to service that exceeds their expectations. As a growing organization, our passion is serving guests and providing an unforgettable experience. We create loyal relationships by delivering what was promised with a focus on accountability, attention to detail, integrity and superior quality and service.

About the Role:

The Rooms Division Manager is responsible for overseeing all operations related to the rooms division within a hospitality establishment, ensuring exceptional guest experiences and operational efficiency. This role involves managing front office, housekeeping, and guest services teams to maintain high standards of cleanliness, service, and guest satisfaction. The manager will develop and implement policies and procedures that optimize room occupancy, revenue, and overall guest comfort. They will also coordinate with other departments to ensure seamless communication and service delivery across the property. Ultimately, the Rooms Division Manager plays a critical role in driving the success of the property by balancing operational excellence with a strong focus on customer service. This role requires a flexible schedule to work both Mornings, Evenings, overnights and long days. This position requires commitment and dedication.

Minimum Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 3 years experience in hotel operations with at least 1 year in a supervisory or management role within the rooms division.
• Strong knowledge of front office, housekeeping, and guest service operations.
• Proficiency in property management systems (PMS) and Microsoft Office Suite.
• Excellent communication and interpersonal skills.

Preferred Qualifications:

• Certification in hospitality management or related professional credentials (e.g., CHA, CHRM).
• Experience working in a luxury or upscale hotel environment.
• Familiarity with revenue management and yield optimization techniques.
• Ability to speak multiple languages.
• Advanced skills in data analysis and reporting tools.

Responsibilities:

• Lead and supervise front office, housekeeping, and guest services teams to ensure smooth daily operations.
• Develop and enforce standard operating procedures to maintain high standards of cleanliness, safety, and guest satisfaction.
• Monitor room inventory, occupancy rates, and revenue management strategies to maximize profitability.
• Handle guest complaints and feedback promptly to ensure positive resolutions and enhance guest loyalty.
• Coordinate with other departments such as food and beverage, maintenance, and sales to deliver a cohesive guest experience.
• Recruit, train, and evaluate staff performance to build a motivated and skilled team.
• Prepare and manage budgets, forecasts, and reports related to the rooms division operations.
• Ensure compliance with health, safety, and regulatory standards across all rooms division activities.
• Requires a flexible schedule to work both Mornings, Evenings, overnights and long days.

Skills:

The Rooms Division Manager utilizes leadership and organizational skills daily to coordinate multiple teams and ensure operational efficiency. Strong communication skills are essential for interacting with staff, guests, and other departments to resolve issues and maintain service quality. Analytical skills are applied to monitor occupancy rates, manage budgets, and optimize revenue through strategic planning. Proficiency with property management systems and technology enables effective tracking of room availability and guest preferences. Additionally, problem-solving and conflict resolution skills are critical for addressing guest concerns and maintaining a positive reputation for the property.