Rooms Director: Lead Front Office & Housekeeping

Kalahari Resorts & Conventions; Round Rock (AZ); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

401(k) matching

Paid time off

Holiday compensation

Health, dental, and vision coverage

Employee appreciation events

Education assistance programs

Job summary

Kalahari Resorts & Conventions is seeking a Rooms Director to oversee Front Office, Housekeeping, Laundry, and related guest services. You will collaborate with the General Manager and AGM on strategic projects, manage performance across Rooms Division, and drive exceptional guest experiences.

You will lead and develop department managers, ensure safety and standards, and contribute to the executive team with a commitment to our “Lead with Love” promise.

Qualifications

• 5 years of progressive hotel/resort experience in full-service properties over 500 rooms.
• Extensive Rooms Division experience in Housekeeping and Front Desk.
• Leadership style rooted in collaboration, respect, and service to others.
• Broad understanding of the tourism industry and resort operations.

Responsibilities

• Oversee front office, housekeeping, laundry, and guest services to ensure high-quality service.
• Maximize guest service scores and opportunities within the Division.
• Hire, train, and lead department managers and team members while maintaining standards, safety, and compliance.
• Control budgets, optimize occupancy and revenue metrics, oversee property systems, and maintain readiness for disruptions.

Skills

Hotel management

People leadership

Guest service excellence

Budgeting & revenue

Operations coordination

Job description

Kalahari Resorts & Conventions is seeking a Rooms Director to oversee Front Office, Housekeeping, Laundry, and related guest services. You will collaborate with the General Manager and AGM on strategic projects, manage performance across Rooms Division, and drive exceptional guest experiences.

You will lead and develop department managers, ensure safety and standards, and contribute to the executive team with a commitment to our “Lead with Love” promise.