Housekeeping Manager

Kalahari Resorts & Conventions; Sandusky (OH); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Discounts

Education assistance

Job summary

Kalahari Resorts & Conventions is seeking a Housekeeping Manager to lead daily housekeeping operations for a major resort, including guest rooms, public areas, laundry, and back-of-house spaces.

You will recruit, train, schedule, and motivate staff, ensuring cleanliness, efficiency, and guest satisfaction while managing costs and ensuring safety standards.

Qualifications

• 3–5 years of progressive housekeeping experience in a resort/hotel over 300+ rooms, with at least 1–2 years in a supervisory or managerial role.
• Experience in a resort, hotel, or high-volume hospitality environment is strongly preferred.
• Proven experience leading, training, scheduling, and coaching a diverse team of housekeeping associates.
• Comfortable working in large-scale properties with hundreds of rooms and high guest turnover.
• Able to prioritize tasks, solve problems quickly, and stay calm under pressure.

Responsibilities

• Lead Daily Operations: Supervise all housekeeping activities, including guest rooms, public spaces, laundry, and back-of-house areas to ensure cleanliness and presentation standards.
• Team Management: Recruit, train, schedule, and motivate housekeeping staff; foster a positive team culture that prioritizes efficiency, accountability, and guest satisfaction.
• Quality Control: Conduct regular inspections of guest rooms, public areas, and laundry operations to maintain brand standards and guest expectations.
• Inventory & Supplies: Monitor and manage housekeeping supplies and linen inventories; ensure cost-effective use of materials while preventing shortages.
• Guest Satisfaction: Respond promptly to guest requests, feedback, and special needs, resolving any housekeeping-related issues with professionalism and urgency.
• Health & Safety Compliance: Ensure housekeeping practices follow all health, safety, and sanitation standards, including OSHA regulations and resort policies.
• Collaboration: Partner with the Front Office, Engineering, and other departments to coordinate room readiness, maintenance needs, and special events.
• Budget Oversight: Assist in managing department budgets, labor costs, and supply expenses while driving efficiency and quality outcomes.

Job description

At Kalahari Resorts & Conventions, our Promise is simple: Lead with Love. We care deeply for our guests, associates, and communities, treating people like family and creating spaces where everyone feels valued.

Now Hiring: Housekeeping Manager

In this role, you’ll bring energy, leadership, and a passion for pristine spaces! From fluffed pillows to gleaming floors, you’ll lead the crew that keeps our massive resort looking flawless for every guest, every day. Sparkle, Shine, and Lead the Way!

This isn’t your average housekeeping gig- fast-paced, high-volume, and full of opportunity to shine. If you're a motivator, a multitasker, and you know how to turn “clean” into “WOW,” we want you on our team!

Salary Range - $60,000 - $70,000 based on experience.

What You’ll Do:

• Lead Daily Operations: Supervise all housekeeping activities, including guest rooms, public spaces, laundry, and back-of-house areas to ensure cleanliness and presentation standards are consistently met.
• Team Management: Recruit, train, schedule, and motivate housekeeping staff; foster a positive team culture that prioritizes efficiency, accountability, and guest satisfaction.
• Quality Control: Conduct regular inspections of guest rooms, public areas, and laundry operations to maintain brand standards and guest expectations.
• Inventory & Supplies: Monitor and manage housekeeping supplies and linen inventories; ensure cost-effective use of materials while preventing shortages.
• Guest Satisfaction: Respond promptly to guest requests, feedback, and special needs, resolving any housekeeping-related issues with professionalism and urgency.
• Health & Safety Compliance: Ensure housekeeping practices follow all health, safety, and sanitation standards, including OSHA regulations and resort policies.
• Collaboration: Partner with the Front Office, Engineering, and other departments to coordinate room readiness, maintenance needs, and special events.
• Budget Oversight: Assist in managing department budgets, labor costs, and supply expenses while driving efficiency and quality outcomes.

What We’re Looking For:

• 3–5 years of progressive housekeeping experience in a resort/ hotel over 300+ rooms, with at least 1–2 years in a supervisory or managerial role (e.g., Supervisor, Assistant Manager).
• Experience in a resort, hotel, or high-volume hospitality environment is strongly preferred.
• Proven experience leading, training, scheduling, and coaching a diverse team of housekeeping associates.
• Comfortable working in large-scale properties with hundreds of rooms and high guest turnover.
• Able to prioritize tasks, solve problems quickly, and stay calm under pressure.

Physical Requirements:

• Ability to lift, push, and carry up to 50 lbs.
• Must be able to stand and walk for extended periods.
• Flexibility to work weekends and holidays as needed.

Why Kalahari?

• Career growth with promotion from within
• Discounts, perks, and education assistance

Kalahari Resorts & Conventions is an Equal Opportunity Employer.