Rooms Division Director: Lead Guest Experience

Kalahari Resorts LLC; Round Rock (TX); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Career growth opportunities with promo

401(k) matching

Health, dental, vision coverage

Employee appreciation events

Education assistance

Job summary

Kalahari Resorts & Conventions is seeking a Rooms Director to oversee Front Office, Housekeeping, and Laundry operations across our Round Rock property in Texas. You will partner with the General Manager and AGM on strategic projects, lead the Rooms Division, and drive service excellence for our guests.

The role requires a strong track record in full-service hotel leadership, with responsibilities spanning staffing, budgeting, and operational readiness to ensure top-tier guest experiences.

Qualifications

• 5 years of progressive hotel/resort experience in full-service properties over 500 rooms.
• Extensive Rooms Division experience in Housekeeping and Front Desk.
• Broad understanding of the tourism industry and day-to-day functions of a resort.
• A leadership style rooted in collaboration, respect, and service to others.

Responsibilities

• Oversee front office, housekeeping, laundry, and guest services to ensure high-quality service and guest satisfaction.
• The Director of Rooms is responsible for maximizing guest service scores and opportunities within the Division.
• Hire, train, and lead department managers and team members while maintaining standards, safety, and compliance.
• Control budgets, optimize occupancy and revenue metrics, oversee property systems, and maintain readiness for operational disruptions.

Skills

Rooms Division

Front Desk

Housekeeping

Leadership

Job description

Kalahari Resorts & Conventions is seeking a Rooms Director to oversee Front Office, Housekeeping, and Laundry operations across our Round Rock property in Texas. You will partner with the General Manager and AGM on strategic projects, lead the Rooms Division, and drive service excellence for our guests.

The role requires a strong track record in full-service hotel leadership, with responsibilities spanning staffing, budgeting, and operational readiness to ensure top-tier guest experiences.