Director of Rooms — Lead with Love & Guest Experience

Kalahari Resorts & Conventions; Mount Pocono (PA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k) matching

Paid time off

Holiday compensation

Health, dental, and vision coverage

Employee appreciation events

Education assistance

Job summary

Kalahari Resorts & Conventions is seeking a Director of Rooms to lead the Rooms Division across Front Office, Housekeeping and Laundry. You will partner with the GM and executive team on strategic initiatives and run performance management for all Rooms operations.

Bring 5+ years of progressive hotel/resort leadership in full-service properties, with a strong focus on guest satisfaction, safety, and standards. This role participates on the Executive Committee and drives energy and teamwork.

Qualifications

• 5 years of progressive hotel/resort experience in full-service properties over 500 rooms.
• Extensive Rooms Division experience in Housekeeping and Front Desk.
• Broad understanding of the tourism industry and day-to-day resort operations.
• Leadership style rooted in collaboration, respect, and service to others.

Responsibilities

• Oversee front office, housekeeping, laundry, and guest services to ensure high-quality service and guest satisfaction.
• Maximize guest service scores and opportunities within the Rooms Division.
• Hire, train, and lead department managers and team members while maintaining standards, safety, and compliance.
• Control budgets, optimize occupancy and revenue metrics, oversee property systems, and prepare for operational disruptions.

Skills

Leadership

Guest service excellence

Budget management

Staff development

Education

Bachelor's in Hospitality Management

Tools

PMS Opera

Budgeting software

Job description

Kalahari Resorts & Conventions is seeking a Director of Rooms to lead the Rooms Division across Front Office, Housekeeping and Laundry. You will partner with the GM and executive team on strategic initiatives and run performance management for all Rooms operations.

Bring 5+ years of progressive hotel/resort leadership in full-service properties, with a strong focus on guest satisfaction, safety, and standards. This role participates on the Executive Committee and drives energy and teamwork.