Rooms Controller: Maximize Occupancy & Revenue

RCMI HOSPITALITY MANAGEMENT LLC; Los Angeles (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

Hyatt Place | Hyatt House LAX in Los Angeles, CA is seeking a Rooms Controller to manage daily room inventory and reservations, coordinating with front desk, housekeeping, and sales to maximize occupancy and revenue.

The role involves monitoring room status, forecasting demand, adjusting availability, and preparing reports for management. Strong PMS experience and excellent organizational and communication skills are required.

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree in hospitality management or related field preferred.
• Minimum of 2 years experience in hotel operations, front office, or room management roles.
• Proficiency with property management systems (PMS) and reservation software.
• Strong organizational skills with attention to detail and the ability to multitask effectively.
• Excellent communication and interpersonal skills to work collaboratively with diverse teams.

Responsibilities

• Manage daily room inventory and allocation to maximize occupancy and revenue.
• Assist with answering phone calls, guest inquiries, reservation requests, and directing calls to the appropriate department as needed.
• Assist the front desk, when needed.
• Coordinate with front desk and housekeeping teams to ensure accurate room status updates and timely room readiness.
• Monitor and analyze booking patterns and market trends to forecast demand and adjust room availability accordingly.
• Implement and maintain room control procedures to optimize room assignments and minimize overbooking or vacancies.
• Collaborate with sales and marketing departments to support promotional activities and special group bookings.
• Prepare regular reports on room occupancy, revenue performance, and forecast accuracy for management review.
• Resolve any discrepancies or issues related to room assignments and guest accommodations promptly and professionally.
• Perform any other duties as requested by management.

Skills

PMS proficiency

Reservation software

Organizational skills

Communication skills

Multitasking

Analytical skills

Education

High school diploma or equivalent

Hospitality management degree preferred

Tools

Property Management System (PMS)

Reservation software

Job description

Hyatt Place | Hyatt House LAX in Los Angeles, CA is seeking a Rooms Controller to manage daily room inventory and reservations, coordinating with front desk, housekeeping, and sales to maximize occupancy and revenue.

The role involves monitoring room status, forecasting demand, adjusting availability, and preparing reports for management. Strong PMS experience and excellent organizational and communication skills are required.