Rooms Controller: Hotel Operations & Guest Experience

Seminole Hard Rock Hotel & Casino; Atlantic City (NJ); Sur place; USD 22 000 - 31 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental/vision coverage

Life insurance

401K with match

Paid time off

Free meals

Free parking

Résumé du poste

Seminole Hard Rock Hotel & Casino Atlantic City is seeking a Front Desk Associate responsible for accurately rating rooms and keeping the room rack updated to reflect current occupancy and pricing. Under the direction of the Front Desk Manager, you will help ensure smooth check-outs and guest satisfaction.

You will communicate with housekeeping, VIP services, accounting, and in-room dining, run routine rate verification reports, answer guest inquiries by phone or email, and support check-ins as

Responsabilités

• Check out vacant rooms and adjust room rack statuses.
• Communicate with management via email or side-by-side interactions.
• Coordinate with housekeeping, VIP, accounting, and in-room dining.
• Run reports to verify room rates and email them to departments.
• Answer calls and respond to guest requests via phone, email, or video checkout.
• Assist with check-ins as needed and ensure high-touch surfaces and keys are cleaned.

Description du poste

Seminole Hard Rock Hotel & Casino Atlantic City is seeking a Front Desk Associate responsible for accurately rating rooms and keeping the room rack updated to reflect current occupancy and pricing. Under the direction of the Front Desk Manager, you will help ensure smooth check-outs and guest satisfaction.

You will communicate with housekeeping, VIP services, accounting, and in-room dining, run routine rate verification reports, answer guest inquiries by phone or email, and support check-ins as