Guest Experience Lead - Hotel Front Desk

Hard Rock International; Atlantic City (NJ); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K with match

Paid time off

Holiday pay

Free meals

Uniforms

Free parking

Employee discounts

Annual bonus

Wellness program

Career development

Job summary

Hard Rock Hotel & Casino Atlantic City seeks a Front Desk Agent to manage arrivals and departures and ensure a seamless check-in/out for guests. You will warmly greet guests, provide information about local attractions, and assist with reservations and requests across departments.

Under the Front Desk Manager, you will handle guest requests, offer alternatives when needed, and uphold safety and cleanliness standards.

Qualifications

• High School Diploma or equivalent required.
• Front desk/hotel experience preferred.
• Ability to work flexible schedules including nights, weekends and holidays.
• Strong mathematical skills for position responsibilities.
• Effective communication with guests in English.

Responsibilities

• Warmly greet guests and manage seamless check-in and check-out.
• Maintain knowledge of property and local attractions for guests.
• Assist with guest reservations, including walk-ins, and relay requests to relevant departments.
• Communicate with Customer Care for future reservations and guest needs.
• Adhere to property protocols and safety guidelines; assist Rooms Control as needed.

Skills

Front desk experience

Customer service

English communication

Cash handling

Education

High School Diploma or equivalent

Job description

Hard Rock Hotel & Casino Atlantic City seeks a Front Desk Agent to manage arrivals and departures and ensure a seamless check-in/out for guests. You will warmly greet guests, provide information about local attractions, and assist with reservations and requests across departments.

Under the Front Desk Manager, you will handle guest requests, offer alternatives when needed, and uphold safety and cleanliness standards.