Front Desk & Guest Services Specialist

Seminole Hard Rock Hotel & Casino Hollywood; Florida; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

401K

Paid time off

Annual bonus

Job summary

Seminole Hard Rock Hotel & Casino Hollywood is seeking a Front Desk Assistant to ensure accurate room rating and maintain the room rack. You will check out vacant rooms, run alerts, and review rooms daily while assisting guests by phone and in person.

Requirements include a High School Diploma or equivalent, with a bachelor’s degree preferred, and the ability to work nights, weekends, and holidays. Benefits include medical, dental, vision, life insurance, 401K, and paid time off.

Qualifications

• High School Diploma or equivalent education required.
• Minimum front desk/hotel experience preferred or an equivalent combination of education and/or experience.
• Bachelor’s degree preferred.

Responsibilities

• Check out vacant and clean rooms and update rack statuses.
• Run alert date reports.
• Review out-of-order/ off-market rooms daily for validity.
• Answer incoming phone calls and respond to guest requests.
• Respond to guests checking out via video check-out.
• Offer bell assistance to guests and verify correct room rates with reports.
• Perform other duties as assigned.

Skills

Customer service

Numerical accuracy

Communication skills

Education

High School Diploma or equivalent

Bachelor’s degree preferred

Job description

Seminole Hard Rock Hotel & Casino Hollywood is seeking a Front Desk Assistant to ensure accurate room rating and maintain the room rack. You will check out vacant rooms, run alerts, and review rooms daily while assisting guests by phone and in person.

Requirements include a High School Diploma or equivalent, with a bachelor’s degree preferred, and the ability to work nights, weekends, and holidays. Benefits include medical, dental, vision, life insurance, 401K, and paid time off.