Front Office Rooms Controller - Guest & VIP Experience

Ocean-Casino-Resort; Atlantic City (NJ); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Free meal on shift

Training & Development

Health care plan (Medical, Dental &amp

Retirement plan (401k)

Life Insurance (Basic, Voluntary & AD&

Paid Time Off

Pay rate: $19/h

Job summary

Ocean-Casino-Resort in Atlantic City is seeking a Rooms Controller to manage hotel inventory and ensure the front office runs efficiently, with emphasis on accuracy and guest satisfaction.

You will balance guest folios, verify payments, generate and distribute front desk reports, assist VIP guests, handle reservations check-ins/outs, respond to inquiries, and help train new staff in a fast-paced casino hotel environment.

Qualifications

• Customer service experience is required.
• Ability to speak, read and write in English.
• High school diploma or equivalent GED preferred.

Responsibilities

• Complies with New Jersey/CCC regulatory requirements.
• Adhere to company and departmental procedures, guidelines, and policies at all times.
• Facilitates communications between the various hotel/casino departments and the Front Desk.
• Ensure prompt and courteous check-in/check-out of hotel guests.
• Assist with checking rooms to verify the status of hotel reservations.
• Generates, verifies, and distributes hotel reports necessary for Front Desk Operations.
• Balancing guest folios and ensuring that every reservation has a valid payment method.
• Assisting our guests and VIP clientele with all their accommodations.
• Resolve guest complaints and increase guest retention.
• Respond and assist to phone inquiries from internal and external guests
• Processing all forms of settlement methods
• Verifying team member banks at the end of the shift and reporting discrepancies
• Handle guest packages and post charges in the system
• Assist with training and developing new team members
• Responsible for maintaining accurate property information through daily use of the intranet, email, and other forms of communications

Skills

Customer service

English proficiency

Education

High school diploma or GED

Job description

Ocean-Casino-Resort in Atlantic City is seeking a Rooms Controller to manage hotel inventory and ensure the front office runs efficiently, with emphasis on accuracy and guest satisfaction.

You will balance guest folios, verify payments, generate and distribute front desk reports, assist VIP guests, handle reservations check-ins/outs, respond to inquiries, and help train new staff in a fast-paced casino hotel environment.