Front Office Rooms Controller — Guest Services Lead

Ocean Casino Resort; Atlantic City (NJ); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Free shift meal

Health insurance

401k

Paid time off

Job summary

Ocean Casino Resort in Atlantic City, NJ seeks a Rooms Controller to manage hotel inventory and ensure smooth front office operations.

The role requires adherence to regulatory rules and company procedures, strong English communication, and a focus on guest satisfaction and accurate billing. It involves coordinating with hotel departments, checking guests in/out, and producing essential reports for Front Desk operations.

Qualifications

• Computer proficiency required.
• Customer service experience is required.
• Ability to speak, read and write in English.
• High school diploma or equivalent GED preferred.

Responsibilities

• Complies with all New Jersey/CCC regulatory requirements.
• Adhere to established company and departmental procedures, guidelines, and policies at all times.
• Facilitates communications between the various hotel/casino departments and the Front Desk.
• Ensure prompt and courteous check in/check out of hotel guests.
• Assist with checking rooms to verify the status of hotel reservations.
• Generates, verifies, and distributes hotel reports necessary for Front Desk Operations.
• Balancing guest folios and ensuring that every reservation has a valid payment method.
• Assisting our guests and VIP clientele with all their accommodations.
• Resolve guest complaints and increase guest retention.
• Respond and assist to phone inquiries from internal and external guests.
• Processing all forms of settlement methods.
• Verifying team member banks at the end of the shift and reporting discrepancies.
• Handle guest packages and post charges in the system.
• Assist with training and developing new team members.
• Responsible for maintaining accurate property information through daily use of the intranet, email, and other forms of communications.

Skills

Customer service

Computer literacy

English language skills

Education

High school diploma or equivalent GED

Job description

Ocean Casino Resort in Atlantic City, NJ seeks a Rooms Controller to manage hotel inventory and ensure smooth front office operations.

The role requires adherence to regulatory rules and company procedures, strong English communication, and a focus on guest satisfaction and accurate billing. It involves coordinating with hotel departments, checking guests in/out, and producing essential reports for Front Desk operations.