Guest Room Operations & Rates Coordinator

Hard Rock Hotel & Casino Ottawa; Atlantic City (NJ); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

401K with match

Paid Time Off

Holiday Pay

Free Meals

Free Uniforms

Free Parking

Discounts at Hard Rock properties

Discretionary annual bonus program

Training and Leadership development

Wellness programs

Team Member Resource Groups

Recognition programs

Pay rate: $19.00

Job summary

Hard Rock Hotel & Casino Ottawa is seeking a Front Desk team member to ensure accurate room ratings and proper management of the room rack. You will work closely with management, housekeeping, VIP, accounting, and in-room dining to verify rates and support guest services.

You will run reports, respond to guest requests via phone, email, or messaging, and assist with check-outs and check-ins as business demands require. Adherence to property protocols and high-touch cleaning standards is expected.

Responsibilities

• Checking out vacant and clean (due out) rooms and changing the statuses of rooms in the rack.
• Communicating and working with management via email or side-by-side interactions.
• Communicating via phone or email with housekeeping, VIP, accounting, and in-room dining.
• Running various reports as assigned, including, but not limited to, verifying correct room rates, and emailing them to various departments.
• Answering and responding to incoming phone calls and Zingle texts to guest requests.
• Responding to guests checking out via video check-out, or on-demand video purchases via Sonifi.
• Offering bell assistance to each guest upon departure and running applicable reports to verify correct room rates.
• Perform other duties as assigned, including, but not limited to, assisting with check-ins based on business demands and/or hotel occupancy.
• Adhere to all protocols and guidelines as they relate to the property, including wiping down all high-touch surfaces and cleaning room keys for reuse.

Job description

Hard Rock Hotel & Casino Ottawa is seeking a Front Desk team member to ensure accurate room ratings and proper management of the room rack. You will work closely with management, housekeeping, VIP, accounting, and in-room dining to verify rates and support guest services.

You will run reports, respond to guest requests via phone, email, or messaging, and assist with check-outs and check-ins as business demands require. Adherence to property protocols and high-touch cleaning standards is expected.