Rooms Controller - Guest Experience & Reservations

Marriott Internationa; Lahaina (HI); On-site; USD 48,000 - 54,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K

Travel discounts

Tuition Reimbursement

Professional Counseling & Family 支持

Job summary

Marriott Vacations Worldwide in Lahaina, Hawaii, seeks a Rooms Controller to help guests enjoy memorable stays. You will assign rooms, manage check-in flow, and coordinate reservations to meet guest preferences.

Join a team that values guest experience, safety, and service standards. The role requires lifting up to 10 lbs, working varied shifts, and passing background checks as required.

Responsibilities

• Assigns a room according to guest requests and preferences whenever possible.
• Reviews/Tracks/Accommodates requests for room/check-out changes when possible.
• Performs duplicate reservation checks; block rooms.
• Confirms reservations and cancellations.
• Communicates to appropriate staff that there are guests who are waiting for an available room.
• Organizes and coordinates check-in/pre-registration procedures for arriving groups.
• Reviews requests for late check-outs and approves according to occupancy.
• Guest Experience and Company Standards Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

Job description

Marriott Vacations Worldwide in Lahaina, Hawaii, seeks a Rooms Controller to help guests enjoy memorable stays. You will assign rooms, manage check-in flow, and coordinate reservations to meet guest preferences.

Join a team that values guest experience, safety, and service standards. The role requires lifting up to 10 lbs, working varied shifts, and passing background checks as required.