Rooms Controller — Guest Experience & Reservations

Marriott Vacations; United States; On-site; USD 40,000 - 57,000; Full time

Benefits offered by this job

Competitive Pay

Medical/Dental/Vision/401K

Travel discounts

Credit Union Membership

Tuition Reimbursement

Professional Counseling & Family Help

Growth and Development Opportunities

Benefit Eligibility varies by position

Free daily associate meal

Monthly & quarterly team celebrations

Company branded attire for outdoor

Discounts to onsite food outlets and 


Spa discounts

Discounted bus pass

Community service opportunities

Job summary

Marriott Vacations Worldwide (MVW) is looking for a Rooms Controller to help create memorable vacation experiences for Owners and guests in a welcoming environment. The role supports check-in and registration processes, coordinates room allocations, and ensures smooth reservation changes and guest communications.

You will interact with colleagues to meet guest needs, follow safety policies, and contribute to team goals.

Responsibilities

• Assigns a room according to guest requests and preferences whenever possible.
• Reviews/Tracks/Accommodates requests for room/check-out changes when possible.
• Performs duplicate reservation checks; block rooms.
• Confirms reservations and cancellations.
• Communicates to appropriate staff that there are guests who are waiting for an available room.
• Organizes and coordinates check-in/pre-registration procedures for arriving groups.
• Reviews requests for late check-outs and approves according to occupancy.

Job description

Marriott Vacations Worldwide (MVW) is looking for a Rooms Controller to help create memorable vacation experiences for Owners and guests in a welcoming environment. The role supports check-in and registration processes, coordinates room allocations, and ensures smooth reservation changes and guest communications.

You will interact with colleagues to meet guest needs, follow safety policies, and contribute to team goals.