Guest Experience Specialist – Villas & Concierge

Marriott Vacations; Lihue (HI); Hybrid; USD 39,000 - 55,000; Full time

Benefits offered by this job

Competitive Pay

Free daily associate meal

Free on-site employee parking

Complimentary soft drinks, coffee and茶

Job summary

Marriott Vacations Worldwide is seeking a Guest Services Agent in Hawaii to check guests into villas, explain amenities, and coordinate with other departments to resolve requests. The role emphasizes exceptional guest service and clear communication to ensure memorable stays.

The position requires flexibility to work various shifts, holidays, and weekends. Competitive hourly pay and access to employee perks accompany the role.

Qualifications

• No formal education or professional certifications specified in the posting.

Responsibilities

• Checks Owners/guests into their villas and reviews property amenities, services, hours of operations, and local areas of interest and activities.
• Actively listens and responds to guests' questions, concerns, and requests and coordinates with other departments to resolve issues.
• Explain room features to guests (e.g., use of room key, ice and vending areas).
• Follow up with Owners/guests to ensure requests are met to satisfaction.
• Answers telephone calls and routes to proper department; may assist with bellman and runner duties.

Job description

Marriott Vacations Worldwide is seeking a Guest Services Agent in Hawaii to check guests into villas, explain amenities, and coordinate with other departments to resolve requests. The role emphasizes exceptional guest service and clear communication to ensure memorable stays.

The position requires flexibility to work various shifts, holidays, and weekends. Competitive hourly pay and access to employee perks accompany the role.