Rooms Controller: Guest Experience & Inventory

Highgate; Las Vegas (NV); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Paid holidays

Paid vacation

Tuition reimbursement

Job summary

Highgate Hotels, located in Las Vegas at Renaissance, seeks a Rooms Controller Agent to manage guest room inventory and support front desk operations. You will handle reservations, room assignments, VIP blocking, and coordination with Housekeeping and Engineering to optimize occupancy and guest satisfaction.

The role emphasizes professional communication, accuracy, and a proactive approach to guest requests, with a focus on revenue opportunities and real-time feedback monitoring.

Qualifications

• Experience in a hotel or related field
• Customer Services experience required
• Computer experience required
• Must be able to communicate effectively with employees and guests
• Maintain a warm and friendly demeanor at all times
• Must be able to multitask and prioritize departmental functions to meet deadlines
• Attend hotel required meetings and trainings
• Maintain regular attendance as required by scheduling

Responsibilities

• Answer incoming calls professionally and courteously.
• Assist callers with needs and requests without transferring whenever possible.
• Monitor and manage hotel Room Type inventory, communicating concerns and identifying solutions.
• Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.
• Run and complete credit limit report daily.
• Review Guest Arrivals and Trace File daily, following through on guest requests and preferences.
• Balance and prepare individual paperwork for closing of shift according to hotel standards.
• Be familiar with hospitality terminology.
• Handle check-ins and checkouts in a friendly, efficient and courteous manner.
• Maintain a clean work area.
• Assist management team with rooms related projects.

Skills

Hotel experience

Customer service

Computer skills

Communication

Multitasking

Attendance

Education

High School diploma or equivalent

College coursework in related field

Tools

Opera

Job description

Highgate Hotels, located in Las Vegas at Renaissance, seeks a Rooms Controller Agent to manage guest room inventory and support front desk operations. You will handle reservations, room assignments, VIP blocking, and coordination with Housekeeping and Engineering to optimize occupancy and guest satisfaction.

The role emphasizes professional communication, accuracy, and a proactive approach to guest requests, with a focus on revenue opportunities and real-time feedback monitoring.