Guest Rooms Operations Specialist

SMGHA Nevada, LLC; United States; On-site; USD 35,000 - 50,000; Full time

Job summary

SMGHA Nevada, LLC is seeking a Rooms Controller to oversee room assignments and ensure an exceptional guest experience. This role involves coordinating with Housekeeping and the Front Office team to manage occupancy efficiently and handle guests' special requests.

Required qualifications include strong communication skills, a high school diploma, and 2-3 years of customer service experience, specifically in a front desk or Rooms Controller position. The ideal candidate should be organized, detail-oriented, and able to work in a fast-paced environment.

Qualifications

• Two to three years of customer service experience, with at least two years in Rooms Controller.
• Proficiency in managing back-to-back reservations and room assignment logic.
• Excellent verbal and written communication skills.

Responsibilities

• Assign rooms based on guest preferences and operational needs.
• Prepare key packets and verify room readiness prior to arrival.
• Monitor and update the out-of-order room status daily.

Skills

Strong communication skills

Attention to detail

Proactive problem-solving

Customer service experience

Organizational skills

Ability to multitask

Education

High school diploma or equivalent

Additional coursework in hospitality, business, or operations

Tools

Hotel property management systems (e.g., LMS)

Microsoft Office Suite

Job description

SMGHA Nevada, LLC is seeking a Rooms Controller to oversee room assignments and ensure an exceptional guest experience. This role involves coordinating with Housekeeping and the Front Office team to manage occupancy efficiently and handle guests' special requests.

Required qualifications include strong communication skills, a high school diploma, and 2-3 years of customer service experience, specifically in a front desk or Rooms Controller position. The ideal candidate should be organized, detail-oriented, and able to work in a fast-paced environment.