Guest Room Operations & Inventory Specialist

San Manuel Band of Mission Indians; Las Vegas (NV); On-site; USD 38,000 - 54,000; Full time

Job summary

Palms Casino Resort in Las Vegas is seeking a Rooms Controller to manage room assignments, coordinate with Housekeeping and Front Office to ensure a seamless guest experience in our fast-paced hotel environment.

The role requires strong communication, attention to detail, and proactive problem solving; duties include pre-registration, check-in/out processing, and maintaining accurate room inventory and billing.

Qualifications

• HS diploma or equivalent; hospitality coursework is a plus.
• 2–3 years of customer service with front desk and rooms controller experience.
• Proficient with hotel property management systems (e.g., LMS) and MS Office.
• Ability to balance room rack and manage back-to-back reservations.
• Strong organizational skills and professional communication.
• Willingness to work nights, weekends, and holidays.

Responsibilities

• Assign rooms based on guest preferences, room type availability, and operational needs.
• Pre-register designated guests, prepare key packets, and verify room readiness prior to arrival.
• Organize and coordinate check-in and pre-registration process for all incoming groups.
• Review, track, and accommodate change requests for room type or check-out extension, and communicate updates to relevant teams.
• Confirm reservations and cancellations with attention to detail and accuracy in system updates.
• Monitor and update the out-of-order room status daily in coordination with Maintenance and Housekeeping.
• Verify and adjust guest billing when necessary, ensuring financial accuracy and policy compliance.
• Process guest check-ins and check-outs while activating keys and validating payment methods.
• Identify and resolve over-commitments in room inventory by collaborating with Revenue and Reservations.
• Run daily operational reports and distribute findings to the Front Office and management teams.
• Balance the rack regularly to maintain accurate room count and inventory control.
• Manage back-to-back reservations efficiently to ensure smooth transitions and timely room readiness.
• Attend resume meetings to gather arrival information and coordinate special service arrangements.
• Add Palms Place Owner rooms into the OTM system, ensuring proper handling and tracking.
• Receive, record, and relay messages accurately while maintaining professional communication standards.
• Assist with any additional tasks or responsibilities assigned by the Front Office leadership team.
• All other duties as assigned

Skills

Customer service

Front desk

Communication skills

Attention to detail

Multitasking

Team coordination

Problem-solving

Professional demeanor

Education

High school diploma

Hospitality coursework

Tools

LMS

Microsoft Office

Job description

Palms Casino Resort in Las Vegas is seeking a Rooms Controller to manage room assignments, coordinate with Housekeeping and Front Office to ensure a seamless guest experience in our fast-paced hotel environment.

The role requires strong communication, attention to detail, and proactive problem solving; duties include pre-registration, check-in/out processing, and maintaining accurate room inventory and billing.