Room Service Specialist — VIP Suites & Guest Experience

HEI Hotels & Resorts; Braselton (GA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Hotel discount

Spa discount

Golf discount

Food & beverage discount

Retail discount

YouDecide program access

Job summary

HEI Hotels & Resorts is seeking a Room Service team member at Chateau Elan Winery & Resort in Braselton, GA to deliver food and beverages and ensure a superior guest experience.

Responsibilities include setting up orders, serving guests, maintaining sanitation, handling VIP amenities, supporting hospitality suites, and performing shift-related tasks. This role offers tipping/ service-charge eligibility and requires reliable attendance.

Qualifications

• Hotel experience preferred.
• Ability to communicate well with guests.
• Ability to grasp, bend, lift and/or carry, or otherwise, move or push goods.
• Ability to transport large trays up to 30lbs with or without accommodation.
• Effective verbal and written communication skills.

Responsibilities

• Set up and deliver all food and beverage orders in accordance with established guidelines and policies.
• Conduct floor sweeps and retrieve trays to maintain sanitation standards.
• Set up and deliver VIP amenities.
• Service all hospitality suites per Banquet Event Orders and policies.
• Complete shift side work as required by policies.
• Respond to guest needs, issues and feedback to improve experience and future sales.
• Handle cash responsibilities per company procedures.
• Maintain regular attendance and be available as needed.
• Perform other job-related duties as assigned.

Skills

Guest communication

Team player

Healthy lifting

Job description

HEI Hotels & Resorts is seeking a Room Service team member at Chateau Elan Winery & Resort in Braselton, GA to deliver food and beverages and ensure a superior guest experience.

Responsibilities include setting up orders, serving guests, maintaining sanitation, handling VIP amenities, supporting hospitality suites, and performing shift-related tasks. This role offers tipping/ service-charge eligibility and requires reliable attendance.