Spa Concierge & Guest Experience Specialist

HEI Hotels & Resorts; Braselton (GA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

discount hotel stays

discount spa services

discount golf

discount food and beverage

discount retail

YouDecide discount program

Job summary

Chateau Elan Winery & Resort, part of HEI Hotels & Resorts, in Braselton, GA, is seeking a friendly Spa Guest Services Associate to greet guests, check them in, and provide courteous service. You will tour facilities, assist with accounts, and promote brand programs in a fast-paced resort environment.

The role requires strong communication, the ability to multitask, and a professional appearance. You will balance guest needs with operational tasks, handle payments, and support the Spa Department

Qualifications

• High school diploma or GED required.
• Excellent communication and multitasking abilities.
• Experience in hospitality or guest services preferred.

Responsibilities

• Greet guests and check them in with a friendly, professional image.
• Provide prompt, courteous service and close guest accounts after services.
• Give tours of facilities including pools and lounges.
• Handle payments and post charges to guest rooms and accounts.
• Maintain cleanliness and uphold spa department policies.

Skills

Good communication

Multitasking

Customer service

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

E-mail

Job description

Chateau Elan Winery & Resort, part of HEI Hotels & Resorts, in Braselton, GA, is seeking a friendly Spa Guest Services Associate to greet guests, check them in, and provide courteous service. You will tour facilities, assist with accounts, and promote brand programs in a fast-paced resort environment.

The role requires strong communication, the ability to multitask, and a professional appearance. You will balance guest needs with operational tasks, handle payments, and support the Spa Department