Room Service Lead – Guest Experience

BENCHMARK; Naples (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

Pyramid Global Hospitality is seeking a motivated Room Service Server for Naples Grande Beach Resort. The role involves taking guest orders over the phone and delivering meals to rooms, while ensuring accuracy and timely service.

Ideal candidates have 2–4 years of food service experience, knowledge of wine, beer, cocktails and spirits, and exceptional communication skills. The position requires a welcoming personality and the ability to thrive in a fast-paced environment.

Qualifications

• 2–4 years of food service experience.
• Knowledge of wine, beer, cocktails and spirits.
• Excellent communication skills.
• Engaging and welcoming personality.
• Ability to work under pressure in a fast‑paced environment.

Responsibilities

• Know menus, ingredients, and preparation methods for dishes and beverage options.
• Take orders from guests by phone and deliver to rooms in a timely, accurate manner.
• Submit signed checks and reconcile daily sales.
• Assist with collecting room service trays and clearing items from guest rooms.
• Maintain high standards of service etiquette and personal/room cleanliness.

Skills

Engaging personality

Food service experience

Wine & cocktail knowledge

Communication skills

Under pressure performance

Job description

Pyramid Global Hospitality is seeking a motivated Room Service Server for Naples Grande Beach Resort. The role involves taking guest orders over the phone and delivering meals to rooms, while ensuring accuracy and timely service.

Ideal candidates have 2–4 years of food service experience, knowledge of wine, beer, cocktails and spirits, and exceptional communication skills. The position requires a welcoming personality and the ability to thrive in a fast-paced environment.