Room Service Specialist - Guest Experience Champion

BENCHMARK; United States; On-site; USD 22,000 - 30,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Room Service Server for its Signia Hilton Naples Grande Beach Resort family of properties. The role focuses on taking guest orders, delivering food and beverages to guest rooms, and ensuring accuracy and timely service.

Ideal candidates bring 2–4 years in food service, knowledge of wine and cocktails, and strong communication. You will work in a fast-paced hotel environment, upholding impeccable service standards and guest satisfaction.

Qualifications

• 2–4 years of food service experience.
• Knowledge of wine, beer, cocktails, and spirits.
• Excellent communication skills.
• Strong customer-service mindset.

Responsibilities

• Be familiar with menus, ingredients, and preparation methods for each dish and beverage.
• Know the room layout and hotel amenities.
• Take guest orders over the phone and deliver items to rooms.
• Submit checks and reconcile daily sales; assist with tray collection and breakdown.
• Maintain service etiquette and high standards of cleanliness.
• Deliver courteous, professional service consistently.

Skills

Food service experience

Wine knowledge

Communication skills

Customer service

Tools

POS systems

Job description

Pyramid Global Hospitality is seeking a Room Service Server for its Signia Hilton Naples Grande Beach Resort family of properties. The role focuses on taking guest orders, delivering food and beverages to guest rooms, and ensuring accuracy and timely service.

Ideal candidates bring 2–4 years in food service, knowledge of wine and cocktails, and strong communication. You will work in a fast-paced hotel environment, upholding impeccable service standards and guest satisfaction.