Room Service Specialist - Guest Experience

Pyramid Global Hospitality; Naples (FL); On-site; USD 22,000 - 30,000; Full time

Job summary

Pyramid Global Hospitality is hiring a Room Service Server at Naples Grande Beach Resort, part of the Signia Hilton Naples area. You will be responsible for taking orders by phone, delivering food and beverages to guest rooms, and ensuring accuracy and timeliness.

The role requires 2–4 years of food service experience, knowledge of wine, beer, cocktails, and spirits, and excellent communication skills. Work is on-site in Naples, FL, with an emphasis on guest satisfaction and professional service.

Qualifications

• Experience in food service roles is required.
• Understanding wine and beverages is preferred.
• Ability to work under pressure in a fast-paced setting.
• Strong communication and guest-service mindset.

Responsibilities

• Take guest room service orders by phone and ensure timely delivery.
• Maintain knowledge of menus, room layouts, and property amenities.
• Deliver courteous, professional service with attention to detail.
• Submit signed checks and reconcile daily sales.
• Assist with clearing trays and maintaining cleanliness.
• Uphold standards of service etiquette.

Skills

Engaging personality

Food service experience

Wine/spirits knowledge

Communication skills

Job description

Pyramid Global Hospitality is hiring a Room Service Server at Naples Grande Beach Resort, part of the Signia Hilton Naples area. You will be responsible for taking orders by phone, delivering food and beverages to guest rooms, and ensuring accuracy and timeliness.

The role requires 2–4 years of food service experience, knowledge of wine, beer, cocktails, and spirits, and excellent communication skills. Work is on-site in Naples, FL, with an emphasis on guest satisfaction and professional service.