Room Service Supervisor — Luxury Resort Guest Experience

Pyramid Global Hospitality; Naples (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Pyramid Global Hospitality is seeking a dedicated Room Service Server for Naples Grande Beach Resort in Naples, FL. You will take guest orders by phone, coordinate timely delivery to rooms, and ensure accuracy and hospitality excellence across the guest experience.

The role emphasizes engaging service, knowledge of beverages, and ability to perform well under pressure while maintaining high standards and clear communication with guests and team members.

Qualifications

• Engaging personality and guest‑focused attitude.
• 2–4 years of food service experience.
• Knowledge of wine, beer, cocktails, and spirits.
• Ability to work under pressure in a fast‑paced environment.
• Desire to create exceptional guest experiences.
• Excellent communication skills with guests and team.

Responsibilities

• Familiarity with menus, ingredients, and kitchen operations.
• Know hotel layout and amenities to assist guests efficiently.
• Take orders, deliver to rooms, and ensure accuracy.
• Submit signed checks and reconcile daily sales.
• Assist with clearing trays and maintaining cleanliness.
• Provide courteous, professional service and uphold service standards.

Skills

Customer service

Communication skills

Work under pressure

Hospitality mindset

Job description

Pyramid Global Hospitality is seeking a dedicated Room Service Server for Naples Grande Beach Resort in Naples, FL. You will take guest orders by phone, coordinate timely delivery to rooms, and ensure accuracy and hospitality excellence across the guest experience.

The role emphasizes engaging service, knowledge of beverages, and ability to perform well under pressure while maintaining high standards and clear communication with guests and team members.