Room Service Captain: Lead In-Room Dining Excellence

Loews Hotels & Co; Tucson (AZ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive health & wellness benefits

401(k) & company match

Paid Sick Days, Vacation, Holidays

Paid Bereavement, Paid Pet Bereavement

Training & Development opportunities

Tuition Reimbursement

Pet Insurance

Team Member Hotel Rates

Complimentary meals in Team Member Caf

Golf discount at The Lodge at Ventana

Community volunteer opportunities

Job summary

Loews Ventana Canyon Resort in Tucson's Catalina Foothills seeks a Room Service Captain to lead in-room dining excellence. You will oversee daily operations, ensure timely and accurate delivery, coordinate with culinary and front desk teams, and deliver Loews service with warmth and precision.

As a key member of our Team Service Delivery, you will train and supervise room service servers, manage shift assignments, and uphold safety and sanitation standards while maintaining impeccable guest

Qualifications

• One year in-room dining or high-volume hotel operation experience.
• Strong knowledge of room service techniques and standards.
• Attention to detail and ability to work in a fast-paced environment.
• Excellent communication and customer-oriented demeanor.
• Able to lift and carry food trays over 35 pounds.
• Flexible schedule including weekends and holidays.

Responsibilities

• Oversee daily in-room dining operations, ensuring timely and accurate delivery of orders to guest rooms.
• Monitor food presentation, tray setup, and delivery processes to maintain Loews' quality standards.
• Coordinate with kitchen, bar, and front desk teams to guarantee smooth service flow.
• Greet guests warmly, address inquiries or special requests, and resolve complaints professionally.
• Lead, coach, and support room service servers and order takers during shifts.
• Assist with onboarding and training new team members; manage daily staff assignments.
• Conduct pre-shift meetings to share goals, menu updates, and guest preferences.
• Maintain inventory of room service supplies and ensure proper equipment handling.
• Enforce safety, sanitation, and hotel policies throughout operations.
• Regular attendance in conformance with standards; may work varying schedules.

Skills

Service innovator

Natural leader

Detail-oriented

Calm under pressure

Flexible team player

Veterans encouraged

Education

High school diploma or equivalent preferred

Job description

Loews Ventana Canyon Resort in Tucson's Catalina Foothills seeks a Room Service Captain to lead in-room dining excellence. You will oversee daily operations, ensure timely and accurate delivery, coordinate with culinary and front desk teams, and deliver Loews service with warmth and precision.

As a key member of our Team Service Delivery, you will train and supervise room service servers, manage shift assignments, and uphold safety and sanitation standards while maintaining impeccable guest