Room Service Captain

UCF Hotel Venture; Tucson (AZ); On-site; USD 48,000 - 66,000; Full time

Benefits offered by this job

Competitive health benefits

401(k) with company match

Paid time off (sick days, vacation, &H

Tuition reimbursement

Pet insurance

Team member hotel rates

Complimentary meals in Team Member Caf

Golf discount

Volunteer opportunities

Job summary

Loews Ventana Canyon Resort in Tucson, AZ is seeking a Room Service Captain to lead daily in-room dining operations, ensure timely and accurate orders, and maintain the highest service standards. You will collaborate with culinary and front desk teams to deliver seamless guest experiences and coach a dynamic service team in a luxury resort setting.

Ideal candidates have proven leadership, a strong eye for detail, and the ability to manage high-volume service with warmth and precision, including

Qualifications

• Strong guest service orientation and hospitality mindset.
• Ability to lead a team and coach staff.
• Excellent communication and interpersonal skills.

Responsibilities

• Oversee daily in-room dining operations and timely order delivery.
• Monitor presentation and tray setup to ensure quality.
• Coordinate with kitchen, bar, and front desk for smooth service.
• Greet guests warmly and handle inquiries or requests.
• Lead, coach, and support room service servers and order takers.
• Assist onboarding and training of new team members.
• Conduct pre-shift briefings and share guest preferences.
• Maintain inventory and ensure equipment handling and safety.

Job description

Recognized as an AZ Central Top Workplace, Loews Ventana Canyon Resort offers careers at a luxury resort in Tucson's Catalina Foothills. Team members create memorable stays for guests seeking relaxation and adventure across 398 guest rooms, five dining outlets, spa, recreation, and event spaces.

Who We Are

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here ; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance
• Team Member Hotel Rates, other discounts, perks & more
• Complimentary meals in Team Member Café while working
• Golf discount at The Lodge at Ventana Canyon
• Community volunteer opportunities
• Benefits are subject to eligibility and may vary by position

What We're Looking For

A passionate and detail-oriented Room Service Captain who thrives on creating memorable in-room dining experiences. You'll be the driving force behind seamless operations, ensuring every order is delivered with precision, warmth, and a touch of Loews elegance. In this role, you'll lead a dynamic team, coordinate with culinary and beverage partners, and champion service standards that delight guests and elevate their stay.

Who You Are

• Service Innovator : You bring creativity and care to every guest interaction, making each experience feel personalized and exceptional
• Natural Leader : You inspire and motivate your team, fostering collaboration and a positive work environment
• Detail-Oriented Professional : You have an eye for quality and consistency, ensuring every tray and interaction meets Loews' high standards
• Calm Under Pressure : You handle challenges with grace, keeping operations smooth even during peak times
• Flexible Team Player : You adapt to changing needs and schedules, embracing weekends and holidays as part of the hospitality rhythm

Veterans and military spouses encouraged to apply

What You'll Do

• Oversee daily in-room dining operations, ensuring timely and accurate delivery of orders to guest rooms
• Monitor food presentation, tray setup, and delivery processes to maintain Loews' quality standards
• Coordinate with kitchen, bar, and front desk teams to guarantee smooth service flow
• Greet guests warmly, address inquiries or special requests, and resolve complaints professionally to ensure satisfaction
• Lead, coach, and support room service servers and order takers during shifts
• Assist with onboarding and training new team members; manage daily staff assignments
• Conduct pre-shift meetings to share goals, menu updates, and guest preferences
• Maintain inventory of room service supplies and ensure proper equipment handling
• Enforce safety, sanitation, and hotel policies throughout operations
• Regular attendance in conformance with standards
• May be required to work varying schedules to reflect business needs
• Required to attend all mandatory training sessions and meetings
• Perform other duties as assigned

Your Qualifications Include

• One year in-room dining or food and beverage experience in high volume, quality hotel operation
• Thorough knowledge of quality room service techniques and standards
• Strong attention to detail and ability to work efficiently in a fast-paced environment
• Excellent communication and interpersonal skills, with a friendly and customer-oriented attitude
• Ability to lift and carry food service trays weighing 35 plus pounds
• Ability to work flexible schedule to include weekends and holidays
• High school diploma or equivalent preferred

Who You'll Supervise

• Room Service Delivery Team