Front Desk Experience Champion – Luxury Resort

UCF Hotel Venture; Tucson (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health & wellness benefits

401(k) with company match

Paid time off (Sick, Vacation, Holiday

Tuition Reimbursement

Pet Insurance

Team Member Hotel Rates

Complimentary meals

Golf discount

Volunteer opportunities

Job summary

Loews Ventana Canyon Resort in Tucson is seeking a warm Front Office Agent to greet guests, check them in/out, and deliver exceptional hospitality from arrival to departure. You will welcome guests, communicate clearly, handle payments, promote services, and collaborate with hotel teams to ensure memorable stays while maintaining high service standards.

The role requires a minimum of one year in guest services, comfort with Opera PMS, and flexibility to work weekends/evenings.

Qualifications

• Minimum of one year guest service experience in hotel hospitality preferred.
• Experience with Opera System preferred.
• Ability to stand and walk for long periods.
• Ability to work weekends, evenings, holidays as necessary/required.

Responsibilities

• Greet and register guests with warmth and professionalism, ensuring a seamless arrival experience.
• Assign rooms that meet guest preferences and special requests.
• Obtain and verify credit and payment information in accordance with hotel policies.
• Promote hotel services, amenities, and local attractions to enhance the guest experience.
• Respond to guest inquiries and resolve issues promptly and effectively.
• Maintain knowledge of upcoming events, group bookings, and banquet orders.
• Perform check-out procedures and handle cash transactions accurately.
• Monitor and maintain the cleanliness and appearance of the Front Desk and lobby area.
• Handle emergencies with professionalism, prioritizing guest and team member safety.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Attend all mandatory training sessions and meetings.
• Perform other duties as assigned.

Skills

Guest service experience

Opera System

Clear communicator

Job description

Loews Ventana Canyon Resort in Tucson is seeking a warm Front Office Agent to greet guests, check them in/out, and deliver exceptional hospitality from arrival to departure. You will welcome guests, communicate clearly, handle payments, promote services, and collaborate with hotel teams to ensure memorable stays while maintaining high service standards.

The role requires a minimum of one year in guest services, comfort with Opera PMS, and flexibility to work weekends/evenings.