In-Room Dining Lead & Team Leader

UCF Hotel Venture; Tucson (AZ); On-site; USD 48,000 - 66,000; Full time

Benefits offered by this job

Competitive health benefits

401(k) with company match

Paid time off (sick days, vacation, &H

Tuition reimbursement

Pet insurance

Team member hotel rates

Complimentary meals in Team Member Caf

Golf discount

Volunteer opportunities

Job summary

Loews Ventana Canyon Resort in Tucson, AZ is seeking a Room Service Captain to lead daily in-room dining operations, ensure timely and accurate orders, and maintain the highest service standards. You will collaborate with culinary and front desk teams to deliver seamless guest experiences and coach a dynamic service team in a luxury resort setting.

Ideal candidates have proven leadership, a strong eye for detail, and the ability to manage high-volume service with warmth and precision, including

Qualifications

• Strong guest service orientation and hospitality mindset.
• Ability to lead a team and coach staff.
• Excellent communication and interpersonal skills.

Responsibilities

• Oversee daily in-room dining operations and timely order delivery.
• Monitor presentation and tray setup to ensure quality.
• Coordinate with kitchen, bar, and front desk for smooth service.
• Greet guests warmly and handle inquiries or requests.
• Lead, coach, and support room service servers and order takers.
• Assist onboarding and training of new team members.
• Conduct pre-shift briefings and share guest preferences.
• Maintain inventory and ensure equipment handling and safety.

Job description

Loews Ventana Canyon Resort in Tucson, AZ is seeking a Room Service Captain to lead daily in-room dining operations, ensure timely and accurate orders, and maintain the highest service standards. You will collaborate with culinary and front desk teams to deliver seamless guest experiences and coach a dynamic service team in a luxury resort setting.

Ideal candidates have proven leadership, a strong eye for detail, and the ability to manage high-volume service with warmth and precision, including