Rooftop Operations Lead: Guest Experience

Socket.dev; Chicago (IL); On-site; USD 62,000 - 64,000; Full time

Benefits offered by this job

Medical plans

401(k)

Paid Time Off

Travel discounts

Job summary

ROOF on theWit in Chicago, IL, part of the theWit Hotel, seeks an Assistant Roof Manager to oversee daily operations of a high-energy rooftop venue. You will lead a diverse team, ensure service standards, and balance strategic management with hands-on guest service in a fast-paced setting.

The ideal candidate has at least 3 years of leadership experience in upscale nightlife or hospitality, strong beverage knowledge, excellent communication, and availability for evenings, weekends, and holidays.

Qualifications

• 3+ years of leadership experience in upscale, high-volume nightlife or rooftop venues/hospitality operations.
• High School Diploma or GED required.
• Knowledge of mixology, bar operations, and beverage cost management.

Responsibilities

• Lead and develop a diverse team to ensure a high-quality guest experience.
• Oversee nightly operations and ensure compliance with health, safety, and labor standards.
• Monitor guest feedback and implement service improvements.
• Collaborate with marketing and events teams for promotions and entertainment programming.
• Conduct daily pre-shift meetings, training, and performance evaluations.
• Maintain visible floor presence during peak periods to ensure service excellence.

Skills

Leadership

Communication

Problem solving

Organization

Customer service

Education

High School Diploma or GED

Tools

POS systems

Inventory management

Microsoft Office

Job description

ROOF on theWit in Chicago, IL, part of the theWit Hotel, seeks an Assistant Roof Manager to oversee daily operations of a high-energy rooftop venue. You will lead a diverse team, ensure service standards, and balance strategic management with hands-on guest service in a fast-paced setting.

The ideal candidate has at least 3 years of leadership experience in upscale nightlife or hospitality, strong beverage knowledge, excellent communication, and availability for evenings, weekends, and holidays.