Rooftop Lounge Server - Elevate Guest Experience

Omni Hotels & Resorts; Port Everglades (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Omni Fort Lauderdale Hotel is seeking a friendly food and beverage server for the Ibis Sky Lounge, a rooftop retreat with sweeping Intracoastal views. The role requires serving, guest engagement, and collaboration with culinary staff to meet dietary needs and event requirements.

You will handle transactions, maintain high service standards, and ensure guests have a memorable experience while working in a fast-paced environment.

Qualifications

• Minimum 1 year serving experience.
• Must acquire TIPS and ServSafe certifications.
• Developed knowledge of wine, spirits, and beer with experience selling and presenting wines.
• Previous cash handling experience required.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers.
• Ability to accurately and efficiently input information into MICROS.
• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
• Ability to work cohesively with co-stars within and outside of your department.
• Ability to prioritize, organize and follow up on guest requests and needs in a fast-paced environment.
• Excellent customer service, service recovery and problem-solving skills.
• Must be able to work a variety of shifts, including weekends and holidays.

Responsibilities

• Greet guests and uphold Omni's All-In impression standards.
• Set tables according to event type and service standards.
• Suggestively sell items and answer questions on both food and beverage menu selections.
• Communicate with culinary team regarding meal requirements, allergies, dietary needs and special requests.
• Record transaction in MICROS system in a timely manner.
• Adhere to cash handling standards.
• Ensure satisfaction with each food course and/or beverage.
• Present accurate check to guest and process payment.
• Maintain cleanliness of work areas throughout the day.
• Station set-up and breakdown/side-work.
• Perform any other duties as assigned by leadership.
• Be pleasant, smile and greet all guests, using surnames when obtained.

Skills

Customer service

Cash handling

English communication

Teamwork

Stress management

Tools

MICROS system

Job description

Omni Fort Lauderdale Hotel is seeking a friendly food and beverage server for the Ibis Sky Lounge, a rooftop retreat with sweeping Intracoastal views. The role requires serving, guest engagement, and collaboration with culinary staff to meet dietary needs and event requirements.

You will handle transactions, maintain high service standards, and ensure guests have a memorable experience while working in a fast-paced environment.