Rooftop Host: Craft Personal, Memorable Guest Experiences

kimptonhotelsandrestaurantscareers; North Carolina; On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

401k

Job summary

Kimpton Hotels & Restaurants is seeking a friendly host to welcome guests, coordinate reservations, and ensure a warm, personal dining experience for every guest who walks through our doors.

You will greet guests, manage seating, take calls, assist servers, and help keep the host stand and dining area tidy. A background in hospitality and flexible weekend/evening hours are required.

This role offers training, a competitive hourly pay, and benefits as part of our inclusive team.

Qualifications

• Previous customer service or hospitality experience is preferred.
• Able to prioritize multiple tasks in a dynamic environment.
• Able to learn, retain, and present product, menu and allergy information to guests.
• Knowledge of or ability to learn the restaurant point-of-sale system and reservation system.
• Excellent interpersonal communication skills, a real passion for hospitality, and you love crafting unique and memorable experiences for guests.
• Food Handler Certification (if applicable).
• Flexible schedule and able to work weekends, nights, and holidays when needed.

Responsibilities

• Greet all restaurant guests, be knowledgeable about the area and provide information when asked.
• Provide fair and consistent seating of guests.
• Accurately handle paperwork, stock and tidy the host stand.
• Receive incoming calls, accurately book reservations for guests.
• Taking room service orders if applicable.
• Check floor and tables for accuracy and cleanliness, assist in bussing tables.
• Help servers by refilling beverages when needed.
• Perform other restaurant and customer service related requests for guests.
• We all wear multiple hats here at Kimpton. You may need to take on responsibilities outside of this job description at times, as we all do.

Skills

Customer service

Hospitality

Multi-tasking

Menu & allergy knowledge

POS system knowledge

Excellent communication

Food handler certification

Weekend availability

Tools

POS system

Reservation system

Job description

Kimpton Hotels & Restaurants is seeking a friendly host to welcome guests, coordinate reservations, and ensure a warm, personal dining experience for every guest who walks through our doors.

You will greet guests, manage seating, take calls, assist servers, and help keep the host stand and dining area tidy. A background in hospitality and flexible weekend/evening hours are required.

This role offers training, a competitive hourly pay, and benefits as part of our inclusive team.