Rooftop Host: Craft Personal Guest Experiences

Kimpton Hotels & Restaurants; Charlotte (NC); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

401k

Paid time off

Job summary

Kimpton Hotels & Restaurants in Charlotte, NC, is seeking a friendly host to welcome guests and manage reservations with a gracious, hospitality-focused approach.

You will coordinate seating, answer calls, and maintain a welcoming host stand while ensuring accuracy and cleanliness across the dining area. A background in customer service and the ability to multitask are essential for success.

Qualifications

• Previous customer service or hospitality experience preferred.
• Able to multitask in a dynamic environment.
• Able to learn, retain, and present menu and allergy information.
• Knowledge of or ability to learn the restaurant POS and reservation systems.

Responsibilities

• Greet restaurant guests and provide information when asked.
• Provide fair and consistent seating of guests.
• Accurately handle paperwork, stock and tidy the host stand.
• Receive calls and book reservations for guests.
• Take room service orders if applicable.
• Check floor and tables for accuracy and cleanliness; assist in bussing tables.
• Help servers by refilling beverages when needed.
• Perform other restaurant and customer service related requests.
• You may take on responsibilities outside of this job description as needed.

Skills

Customer service

Hospitality mindset

Multitasking

Communication skills

Adaptability

Attention to detail

Tools

POS system

Reservation system

Job description

Kimpton Hotels & Restaurants in Charlotte, NC, is seeking a friendly host to welcome guests and manage reservations with a gracious, hospitality-focused approach.

You will coordinate seating, answer calls, and maintain a welcoming host stand while ensuring accuracy and cleanliness across the dining area. A background in customer service and the ability to multitask are essential for success.