Rooftop Guest Experience Host

Kimpton Hotels & Restaurants

Charlotte (NC)

On-site

USD 19,286 - 27,552

Full time

14 days+

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Benefits offered by this job

Medical / Dental / Vision

401k

Paid time off

Job summary

Kimpton Hotels & Restaurants in Charlotte, NC is seeking a friendly host/guest services associate to greet guests, coordinate reservations, and ensure a warm, personal dining experience. You will learn our menu and allergy information, manage seating with our reservation system, and support servers as needed.

A flexible schedule including weekends and evenings is required; prior hospitality experience is preferred.

Qualifications

Previous customer service or hospitality experience is preferred.
Able to prioritize multiple tasks in a dynamic environment.
Able to learn, retain, and present product, menu and allergy information to guests.
Knowledge of or ability to learn the restaurant point‑of‑sale system and reservation system.
Excellent interpersonal communication skills, a real passion for hospitality, and you love crafting unique and memorable experiences for guests.
Food Handler Certification (if applicable).
Flexible schedule and are able to work weekends, nights, and holidays when needed.

Responsibilities

Greet all restaurant guests, be knowledgeable about the area and provide information when asked.
Provide fair and consistent seating of guests.
Accurately handle paperwork, stock and tidy the host stand.
Receive incoming calls, accurately book reservations for guests.
Take room service orders if applicable.
Check floor and tables for accuracy and cleanliness, assist in bussing tables.
Help servers by refilling beverages when needed.
Perform other restaurant and customer service related requests for guests.
We all wear multiple hats here at Kimpton. You may need to take on responsibilities outside of this job description at times, as we all do.