Guest Experience Host — Flexible Evenings & Weekends

The-Durban-Group; Charlotte (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

The-Durban-Group in Charlotte, NC is seeking a friendly and professional Host to welcome guests and set the tone for dining experiences. You will manage reservations, waitlists, seating assignments, and communicate wait times to guests with a calm, organized approach.

In this role you will answer phones, provide menu information, assist servers and managers in maintaining guest flow, and keep entry areas clean and welcoming from arrival to departure.

Qualifications

• High school diploma or equivalent preferred.
• Prior restaurant or hospitality experience a plus.
• Excellent communication and customer service skills.

Responsibilities

• Greeting and welcome guests warmly upon arrival.
• Manage reservations, waitlists, and table assignments efficiently.
• Communicate wait times and manage guest expectations.
• Answer phone calls, take reservations, and provide menu information.
• Assist servers and managers in maintaining guest flow and satisfaction.
• Ensure the entry and waiting areas are clean and organized.
• Provide exceptional hospitality from arrival to departure.

Skills

Excellent communication

Customer service

Professional demeanor

Calm under pressure

Education

High school diploma or equivalent

Job description

The-Durban-Group in Charlotte, NC is seeking a friendly and professional Host to welcome guests and set the tone for dining experiences. You will manage reservations, waitlists, seating assignments, and communicate wait times to guests with a calm, organized approach.

In this role you will answer phones, provide menu information, assist servers and managers in maintaining guest flow, and keep entry areas clean and welcoming from arrival to departure.