Guest Experience Host: Create Personal Connections

Kimpton Hotels & Restaurants; Pacific Grove (CA); On-site; USD 29,000 - 42,000; Full time

Job summary

Kimpton Hotels & Restaurants seeks a friendly host to welcome guests, coordinate reservations, and create memorable dining experiences. You will greet guests, manage seating, take calls, and support servers while maintaining polished service.

This role requires prior guest-service experience, ability to multitask, knowledge of POS and reservation systems, and a flexible schedule including weekends and holidays.

Qualifications

• Customer service or hospitality experience preferred.
• Ability to multitask in a dynamic environment.
• Ability to learn, retain, and present product, menu and allergy information to guests.
• Knowledge of or ability to learn the restaurant POS system and reservation system.
• Food Handler Certification (if applicable).
• Flexible schedule and weekend/night/holiday availability.

Responsibilities

• Greet all restaurant guests, be knowledgeable about the area and provide information when asked.
• Provide fair and consistent seating of guests.
• Accurately handle paperwork, stock and tidy the host stand.
• Receive incoming calls, accurately book reservations for guests.
• Taking room service orders if applicable.
• Check floor and tables for accuracy and cleanliness, assist in bussing tables.
• Help servers by refilling beverages when needed.
• Perform other restaurant and customer service related requests for guests.
• We all wear multiple hats here at Kimpton. You may need to take on responsibilities outside of this job description at times, as we all do.

Skills

Customer service

Multitasking

Product knowledge

Interpersonal skills

Flexible schedule

Education

Food Handler Certification

Tools

POS system

Reservation system

Job description

Kimpton Hotels & Restaurants seeks a friendly host to welcome guests, coordinate reservations, and create memorable dining experiences. You will greet guests, manage seating, take calls, and support servers while maintaining polished service.

This role requires prior guest-service experience, ability to multitask, knowledge of POS and reservation systems, and a flexible schedule including weekends and holidays.