Roofing Office Administrator: Scheduling & Customer Care

Nobleroofteam; Kilgore (TX); On-site; USD 23,000 - 30,000; Full time

Job summary

Noble Roofing is seeking an office administrator to keep calls, calendars and job files moving smoothly in Kilgore, Texas. You are the friendly voice homeowners hear first and ensure every job has what it needs before crews arrive.

The role requires an organized, detail-minded individual with front desk or customer service experience, comfortable on a busy phone line and working at our Kilgore office from Monday to Friday, 8 a.m. to 5 p.m. Bilingual English/Spanish is a plus.

Qualifications

• Office, front desk or customer service experience.
• Comfortable on a busy phone line and talking with homeowners.
• Comfortable on a computer all day: email, spreadsheets and scheduling software.
• Organized, detail-minded and good at following up.
• Able to work in person at our Kilgore office, Monday–Friday, 8 a.m. to 5 p.m.

Responsibilities

• Answer calls and texts from homeowners, and get each one to the right next step.
• Schedule roof inspections, installs and repair visits, and confirm appointments.
• Keep job files current in AccuLynx: contacts, photos, documents and notes.
• Help with material orders and city re-roof permits.
• Follow up on paperwork, signatures and open items so jobs don’t stall.
• Support our sales reps and project managers so every homeowner hears one consistent story.

Skills

Customer service

Phone handling

Scheduling

Organization

Bilingual (English/Spanish)

Tools

AccuLynx

JobNimbus

QuickBooks

Job description

Noble Roofing is seeking an office administrator to keep calls, calendars and job files moving smoothly in Kilgore, Texas. You are the friendly voice homeowners hear first and ensure every job has what it needs before crews arrive.

The role requires an organized, detail-minded individual with front desk or customer service experience, comfortable on a busy phone line and working at our Kilgore office from Monday to Friday, 8 a.m. to 5 p.m. Bilingual English/Spanish is a plus.