Bilingual Customer Service & Scheduling Specialist

artsroofing; Coral Gables (FL); Hybrid; USD 32,000 - 46,000; Full time

Job summary

artsroofing in Florida seeks a friendly, organized customer service coordinator to be the voice of the company. You will answer calls, schedule free inspections, and keep customers informed throughout the job.

You’ll work in English and Spanish, coordinate permits, keep CRM current, and learn our tools. The role is phone and text driven, requiring clear writing and strong organization.

Qualifications

• Customer service experience, ideally in a service business.
• Fluent in English and Spanish.
• Organized and able to write clearly—primarily by phone and text.
• Comfortable using computer software and learning new tools.

Responsibilities

• Answer calls, messages and quote requests, and schedule inspections.
• Follow up on estimates and update customers during the job progress.
• Coordinate permits and inspections with the office.
• Maintain up-to-date CRM and project files.

Skills

Customer service

Bilingual

Written communication

Organizational skills

Computer literacy

Tools

CRM software

Office tools

Job description

artsroofing in Florida seeks a friendly, organized customer service coordinator to be the voice of the company. You will answer calls, schedule free inspections, and keep customers informed throughout the job.

You’ll work in English and Spanish, coordinate permits, keep CRM current, and learn our tools. The role is phone and text driven, requiring clear writing and strong organization.