Office Administrator - Flexible Schedule, Roofing Ops

Best Choice Roofing; Flowood (MS); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Life insurance

Dental insurance

Vision insurance

401k

Job summary

Best Choice Roofing is seeking an Office Administrator to support the Flowood branch. The role focuses on delivering excellent customer service to homeowners and ensuring accurate, timely processing of contract packets and project documents.

You will also help manage employee lifecycle tasks at the branch level and coordinate general administrative duties to keep the office running smoothly. The candidate should bring prior office administration experience, strong communication skills, and be

Qualifications

• Prior office administration experience preferred.
• Excellent customer service and communication skills.
• Experience in roofing or construction is a plus but not required.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong proficiency in Microsoft Office and familiarity with CRM systems.

Responsibilities

• Manage incoming phone calls and email correspondence from homeowners and team members.
• Serve as a point of contact for homeowners from contract signing through project start.
• Maintain accurate and up-to-date customer records.
• Support the Project Manager and General Manager with scheduling installations.
• Contact homeowners to facilitate timely payments and follow up on outstanding balances.
• Enter payments into the production system and ensure synchronization with financial platforms.
• Assist with collections by coordinating with homeowners and the production team.
• Process check payments and complete weekly bank deposits.
• Monitor the status of jobs in the CRM and update Sales Managers accordingly.
• Upload completed contract packets to the CRM system.
• Perform day-to-day administrative duties to support branch operations.

Skills

Customer service

Communication skills

Phone and email communication

Time management

Teamwork

Tools

CRM systems

Microsoft Office

Job description

Best Choice Roofing is seeking an Office Administrator to support the Flowood branch. The role focuses on delivering excellent customer service to homeowners and ensuring accurate, timely processing of contract packets and project documents.

You will also help manage employee lifecycle tasks at the branch level and coordinate general administrative duties to keep the office running smoothly. The candidate should bring prior office administration experience, strong communication skills, and be